"Tony Punzi, receives Council of Sales Excellence Gold Level Award "
Congratulations Tony, you have achieved the Council of Sales Excellence Gold Level for Explanatory Customer Satisfaction, Outstanding Sales Performance and Exceptional Customer Service.
Tetsuo Iwamura,President Acura Division Honda Motor Company
"a most agreeable leasing experience"
Mr. Behar, I am writing to let you know of the positive experience in leasing a new Acura TL from your dealership.
In the past dealings with other dealerships have always been annoying and stressful. I approach the need for a new lease as I would major surgery or a root canal. Everyone I came in contact with, both on the telephone for an inquiry, and in the showroom, were welcoming, friendly, knowledgeable and professional. My interactions with Tony, Jules, Larry and Carl made my leasing experience at Phil Smith a most agreeable one. My sincere thanks to all of you at Phil Smith Acura.
"Your Dealership was GREAT to ME!"
Dear Michael, Thanks for helping me with my purchase of they 2010 Acura TSX. I hope to enjoy this car for several years to come. Your dealership was GREAT to ME!
"Thanks for the fun experience!"
Tony, Thanks for making the car shopping experience so much fun! We really appreciate all of your help! Thanks,
Gary, Linda & Whitney,Appreciative Family
"Thanks for making us feel welcome and at ease..."
To Tony, Thank you for being patient and ensuring that we got into the car that would fit our needs! From the minute we walked into the dealership you made us feel welcomed and put us at ease. From all of us,
Jennifer & Alex,HAPPY CUSTOMERS
"Thanks for getting me the BEST DEAL "
To: Michael, Tony, Gary & Larry, I wanted to thank all of you for helping me with my new Acura. I appreciate your patience in trying to get me the BEST DEAL. The Car is beautiful & drives GREAT. Everyday I discover something new. Todd & I were and still are very impressed with your professionalism. We will definitely come back & recommend your services. Sincerely,
Sandra & Todd P ,Impressed Customers
"You changed my mind about the car buying process"
Jonathan, Thank you again for such great service and attention to detail. The experience of the past purchase & dealing with you has changed my mind about the car buying process. Also, I have never had a car salesperson spend so much time in making sure I knew how all the "features" operate. Thank you againg for such a pleasant experience. Sincerely,
Dixie T,Orlando Realtor
"We felt we couldn't have been in better hands..."
Dear Tony, I must say again how much Grace & I appreciate all the help you gave us selecting our new Acura. Buying a new car is a daunting experience, at least for me! We felt we could not have been in better hands as we moved through the buying process. I thought we should sleep on it, but Grace felt we could not do better; she was right. Many thanks again for all your help. Best Regards,
Tom & Grace D,Thankful Customers
"A pleasure to work with someone who puts the customer first..."
Dear Tony, A note of THANKS to you for giving me your undivided attention as I made a choice about my new Acura! What a pleasure to work with someone who puts the customer first. Thank you, also for staying at work late to help me set up and program all the controls in the car! God Bless You!
"A letter to the General Manager..."
Hi, I would like to express my thankfulness to you regarding your Sales Department, especially Tony, Gary and Jonathan. I recently purchased a 2009 MDX after several visits contemplating the purchase. I was overwhelmed with the professionalism, knowledge and human touch exhibited. Tony was very informative about the product. Even the Finance Department was great (which is normally not the fun part!) With this purchase, this is our 6th vehicle in 10 years. My husband, daughter and myself love the Acura's. I also emailed your dealership to express our thoughts with you and let you know (which you probably already know) what a great team you have working there! Thanks and bring them out for a beer!!!
"Tony, all 5's on the survery!!"
Tony, Many thanks for all your kindness during the leasing of my MDX last week. Your timely response, attention to details and friendly manner made my visit very pleasant. I'm enjoying my new car, listening to great music, and delighted to have accomplished it all so quickly and to my complete satisfaction. You are a gentleman and a credit to your co-workers at Phil Smith Acura. Many thanks!
Karen L,,Satisfied Customer
940 N Federal HighwayPompano Beach, FL 33062